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EMPLOYEE
I was asked by MeCanto's support to send them my log files so they can find out why my PC Client app isn't working as expected.
How do I find the PC Client application's log files?
How do I find the PC\MAC Client application's log files?
Official
Response
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If you have Window XP look for something like:
c:\Documents and Settings\\Application Data\mecanto\mecanto.log
If you have Window Vista look for something like:
c:\Users\\AppData\Roaming\mecanto\mecanto.log
If you have a Mac look for something like:
~/Library/Application/Support/mecanto/mecanto.log
When sending the log file's to the support personnel (support@mecanto.com) please make sure to provide your MeCanto user name (the email you used to sign up to MeCanto) so we can match the log file with your user account.
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If you have Window XP look for something like:
c:\Documents and Settings\\Application Data\mecanto\mecanto.log
If you have Window Vista look for something like:
c:\Users\\AppData\Roaming\mecanto\mecanto.log
If you have a Mac look for something like:
~/Library/Application/Support/mecanto/mecanto.log
When sending the log file's to the support personnel (support@mecanto.com) please make sure to provide your MeCanto user name (the email you used to sign up to MeCanto) so we can match the log file with your user account.Comment -
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Be sure to search under system files or hidden files/folders. I was not able to find it initially in these folders that were suggested in the employee response. I had to run additional search under system files/folders and/or hidden files/folders to find any log files.
Allen Thompson
WBWC DJ / host
artist / musician
www.wbwc.com/sunset -
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EMPLOYEE
