In-song skipping

Edit Subject

Hi,

Had you checked this files in additional player like windows player etc.?
Did you have the same problem in MeCanto website?
If yes and you sure your tracks were good, please send to support:

1. MeCanto log file. See below, how to find and send MeCanto log file.
2. One of problem tracks (skipping track during playback/ long song that stopped before complete playback).

http://gs.mecanto.com/mecanto/topics/...

Thanks,

I've noticed the same thing on my Android phone (Sprint's Evo 4g). I listen to a lot of Grateful Dead, and sometimes during some of the longer jams, the track skips on to the next one. I don't have this problem with the other player that I have on my phone, nor does it appear to be an issue with the iPod app, because I use my iPod touch at home.

Hi Scott,
For checking and solving this problem, log file and tracks are needed.
All files please send to support@mecanto.com.

Regards,

I think the problem has nothing to do with the tracks. In my case, some songs would skip and then when I go back to that track, it wouldn't skip and played through. It happens randomly, not specifically. Also, this happens to a lot of songs, not just a few. And all my tracks are compressed, lossy files and compatible with Mecanto. I also think when my phone connection is strong (lke via Wi-fi), this happens less (though don't quote me on that). My guess is it has something to do with Mecanto's server or buffering issue. (Btw, I also use Evo 4G).

Hi,
Please Send to support@mecanto your user name to check this problem.

Thanks a lot.

Hi guys again,
I was testing all my songs which is over 5 minutes in my android phone.
No track was skipped.
We need your user names to check your accounts and more details about it.
How much time tracks plays, before skipping to a next track?
Is It happen in a first time after log in to MeCanto account or it happen all the time.

We need you, please try to write all relevant details to fix this bug.

Thanks a lot,

- This is my username
- Some songs were skipped at about 6 minutes in and playback resumed to the next song
- Some parts of songs were skipped and playback resumed to a completely different part of that same song. I even experienced once that even though the end of the song was reached (after some skips already), playback resumed in a totally different part halfway through that same song.

Hi Guillaume,
Thanks for replay.
Please try to write exactly the length of track and the minute it was
skipped to a next track.
Also write which internet connection you had used.

Thanks,