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latest iPhone client will crash during play

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I got Mecanto running OK on my iPhone 4 for some time now, today I updated to the latest version and since then Mecanto crashed. It happens when I press the play button. There is no warning or error message, it just goes back to the homescreen. It doesn't help if I reboot the phone.

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Marty April 20, 2011 07:27

I have the same problem. Additionally I tried to re-install Mecanto, but unfortunately this did not work either.

I have sent a ticket to support

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I have the same problem. Additionally I tried to re-install Mecanto, but unfortunately this did not work either. I have sent a ticket to support

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Yoav (Customer) April 20, 2011 08:25

This doesn't recreate on any of our test devices yet. We're working on finding it. One thing that can help is getting a crash report from you guys.

You can find information about sending crash reports here:
http://gs.mecanto.com/mecanto/topics/...

Thanks.

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This doesn't recreate on any of our test devices yet. We're working on finding it. One thing that can help is getting a crash report from you guys. You can find information about sending crash reports here: http://gs.mecanto.com/mecanto/topics/how_to_send_my_crash_logs_iphone_app Thanks.

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Marty April 20, 2011 12:56

I have send the crash logs

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I have send the crash logs

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Pedro Gil April 20, 2011 15:09

When can we expect a solution?
The app is crashing all the time on this new upgrade.

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When can we expect a solution? The app is crashing all the time on this new upgrade.

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Viki (Official Rep) April 20, 2011 15:23

Unfortunately, we don't have a date.
We are checking now your crash reports and working on solving this problem.
We had checked in all our iPhones and this crash didn't happen,
what is doing this very hard to debug.

Thank you all for a Patience.

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Unfortunately, we don't have a date. We are checking now your crash reports and working on solving this problem. We had checked in all our iPhones and this crash didn't happen, what is doing this very hard to debug. Thank you all for a Patience.

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amitahinduja April 20, 2011 16:46

Is there a way to go back to the old version until the new version is fixed?

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Is there a way to go back to the old version until the new version is fixed?

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Yoav (Customer) April 21, 2011 06:36

Unfortunately there's no simple way to downgrade to the previous. We've working on fixing this and hopefully we'll have an update out soon.

One thing that we're trying to figure out is if this is related to a specific iOS version. If the app is crashing on your iPhone/iPad we'd like to know what iOS version you've got on your device. Got to "Settings"->"General"->"About" and tell us what iOS version is listed there.

Thanks.

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Unfortunately there's no simple way to downgrade to the previous. We've working on fixing this and hopefully we'll have an update out soon. One thing that we're trying to figure out is if this is related to a specific iOS version. If the app is crashing on your iPhone/iPad we'd like to know what iOS version you've got on your device. Got to "Settings"->"General"->"About" and tell us what iOS version is listed there. Thanks.

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Yoav (Customer) April 21, 2011 08:19

Update: we've seemed to have found the bug (happens on latest iOS versions). We'll submit an updated app to the app store later today and hopefully it'll be available quickly.
Follow us here:
http://www.facebook.com/mecantopage
or here:
http://twitter.com/mecanto
for the latest news.

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Update: we've seemed to have found the bug (happens on latest iOS versions). We'll submit an updated app to the app store later today and hopefully it'll be available quickly. Follow us here: http://www.facebook.com/mecantopage or here: http://twitter.com/mecanto for the latest news.

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Yoav (Customer) April 21, 2011 09:57

Update: a fixed version was submitted to the app store. Hopefully it'll be approved fast.

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Update: a fixed version was submitted to the app store. Hopefully it'll be approved fast.

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amitahinduja April 21, 2011 15:18

For some reason it started working yesterday but then stopped. Tried again this morning and it seems to be working. Will await for the new version which may be stable.

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For some reason it started working yesterday but then stopped. Tried again this morning and it seems to be working. Will await for the new version which may be stable.

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Yoav (Customer) April 28, 2011 18:02

Update: Fixed version finally approved and released on the app store! Let us know if it solves the crashes.

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Update: Fixed version finally approved and released on the app store! Let us know if it solves the crashes.

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Marty April 28, 2011 19:22

So far so good. Thnx!

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So far so good. Thnx!

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Yoav (Customer) May 01, 2011 11:30

Note: for those of you experiencing problems installing the app from the app store please note that Apple has temporarily remove the app from the store.
We're working on sorting this out. Hopefully this will be resolved soon...

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Note: for those of you experiencing problems installing the app from the app store please note that Apple has temporarily remove the app from the store. We're working on sorting this out. Hopefully this will be resolved soon...

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Yoav (Customer) May 02, 2011 17:08

Update: The iPhone app is now available again in the app store. Sorry for any inconvenience.

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Update: The iPhone app is now available again in the app store. Sorry for any inconvenience.

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