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I’m
just dying for an answer
Less well known songs giving "track currently unavailable" message.
Why are only some of my tracks available in Mecanto? I get the "track currently unavailable" message when I try to play some (what I think anyway) less well known titles. For example, I can easily play "Satisfaction" by the Stones, but "My Girl's Pussy" by R. Crumb and his Cheap Suit Seranaders is unavailable (it's about a cat, btw). Do the tracks have to have been uploaded by others? Are all of my tracks loaded onto the server for use anytime? I did notice that it only took about 3 hours to upload about 25 gigs of music.
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EMPLOYEE
I’m
happy
We are sorry that you have this problem.
In order for us to solve the issue we need you to write us an email to support@mecanto.com and include the following information:
* Your user-name so we can check your account status and see if all your tracks are uploaded.
* Please specify which track produces "track currently unavailable" error.
Thanks for being patient.Comment -
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I sent an email with one example of a track that's giving me that error. Waiting for a reply. -
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Are you sure that the MeCanto application actually got to upload the track before you closed it? I got that error when the tracks were indexed but not uploaded to the server.-
yeah, my MeCanto PC Client is "online" but I keep receiving the error =(
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Also, I'm finding several musics damaged. One of them, Die Happy - Perfect, plays awesomely on my pc, on my mobile, but on MeCanto it's full of static. You could implement a "send for review" button, so we could more easily report about these problems from within MeCanto.
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This problem was reported .
It will be checked and solved soon as possible. -
EMPLOYEE
