I’m sad

Log in issue

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Your website does not work at all. Whenever i log in the screen freezes on the loading process.
How do I fix this?

Thanks in advance :)

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Viki (Official Rep) December 29, 2010 07:07

Hi,
Which browser had you used?
Also, please check, if your browser allow to save a cookies.

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Hi, Which browser had you used? Also, please check, if your browser allow to save a cookies.

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Marco Laurelli December 29, 2010 12:31

I use Google Chrome. And it allows to save cookies.

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I use Google Chrome. And it allows to save cookies.

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Viki (Official Rep) December 29, 2010 12:59

OK,
Then do a written below:
1. Delete all cookies
2. Refresh a page account, by pressing Alt + F5
If it's still not log in, try a log in with another browser.

Regards,

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OK, Then do a written below: 1. Delete all cookies 2. Refresh a page account, by pressing Alt + F5 If it's still not log in, try a log in with another browser. Regards,

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I’m worried.

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Marco Laurelli December 29, 2010 13:13

I deleted all the cookies as you told me,
but, as always, when i log in the website keeps "Loading...".

I tried using Internet Explorer and it does work.

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I deleted all the cookies as you told me, but, as always, when i log in the website keeps "Loading...". <a href="http://s3.amazonaws.com/satisfaction-production/s3_images/366292/Immagine.jpg"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/366292/Immagine_inline.jpg" alt="" /></a> I tried using Internet Explorer and it does work.

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Marco Laurelli December 29, 2010 13:20

Aw, and actually I have the same problem on my Android device.
But now to solve the problem with Chrome would be enough.

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Aw, and actually I have the same problem on my Android device. But now to solve the problem with Chrome would be enough.

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Viki (Official Rep) December 29, 2010 14:09

Marco,
Please send to support@mecanto your user name.
We'll look into it .

Thanks,

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Marco, Please send to support@mecanto your user name. We'll look into it . Thanks,

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Viki (Official Rep) January 05, 2011 11:15

Hi Marco,
We checked your account with chrome version 8.0.552.224 and it's all working fine.
If you still have a problem, please write your version of chrome and we will check it too.

Also for android we have an application widget, did you write about it or you had using MeCanto in android by internet?

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Hi Marco, We checked your account with chrome version 8.0.552.224 and it's all working fine. If you still have a problem, please write your version of chrome and we will check it too. Also for android we have an application widget, did you write about it or you had using MeCanto in android by internet? Regards,

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Marco Laurelli January 05, 2011 22:57

Hi again Viki :)

I use the Chrome version 10.0.612.1, and if i'm not wrong this should be a BETA version, so, yes, you're right, that could be the source of my problem.
I'm going to check it out and to tell you.

About my android device, i tried to use mecanto by internet. I knew about your widget but, hmm, well, actually, there was no trace of it in my android market...
Maybe it is not aviable for my "old" HTC Wildfire?

Thanks.

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Hi again Viki :) I use the Chrome version 10.0.612.1, and if i'm not wrong this should be a BETA version, so, yes, you're right, that could be the source of my problem. I'm going to check it out and to tell you. About my android device, i tried to use mecanto by internet. I knew about your widget but, hmm, well, actually, there was no trace of it in my android market... Maybe it is not aviable for my "old" HTC Wildfire? Thanks.

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Viki (Official Rep) January 06, 2011 07:55

Try to scan this qr code :)
You just will need install a 'Barcode Scanner' app.

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Try to scan this qr code :) You just will need install a 'Barcode Scanner' app. <a href="http://s3.amazonaws.com/satisfaction-production/s3_images/372270/download_android_up.png"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/372270/download_android_up_inline.png" alt="" /></a>

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I’m soo sad

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Marco Laurelli January 06, 2011 11:50

'No item found' in my android market, even scanning that qr code.

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'No item found' in my android market, even scanning that qr code.

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Viki (Official Rep) January 06, 2011 12:11

Which android version do you have?

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Which android version do you have?

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Marco Laurelli January 06, 2011 12:17

2.2.

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2.2.

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Viki (Official Rep) January 06, 2011 13:16

Thanks,
We support this version and so your mobile.
Which mobile operator are you connected with?
Also check, if your mobile is use an android original market.

We have a direct link to an application : http://www.mecanto.com/ma
You can download it to your computer and install with mobile connector.

I Hope it will help.

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Thanks, We support this version and so your mobile. Which mobile operator are you connected with? Also check, if your mobile is use an android original market. We have a direct link to an application : http://www.mecanto.com/ma You can download it to your computer and install with mobile connector. I Hope it will help.

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