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How do I comment on the mac beta? Here are my concerns:
I tried the mac beta and it sort of worked. 1st time it seemed to install, but when I pointed it to my iTunes music it did not find any music. Also, it says I have no music in my mecanto library, even though I do. Yes, I was logged into my account.
I closed the app and tried to reopen it and got repeated fatal error shutdowns. I deleted the app and reinstalled it but now only get the fatal error shutdowns.
Obviously, I need to wait until this is out of beta, because it seems pretty buggy now and suitable only for people with more programming skills than I. Sigh.
I’m
frustrated
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EMPLOYEE
I’m
thankful
Hi,
Comments which are posting here, are welcome.
For helping you we need your log file see link below. Send it to support@mecanto
http://gs.mecanto.com/mecanto/topics/...
Thanks,Comment -
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Thank you for the response. I am using a mac and so the instructions for sending the log file from a windows machine do not work for me.
Thank you. -
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EMPLOYEE
I’m
happy
For MAC users I added it in the last reply in this link.
Also I copy and paste it here too
If you have MAC look for something like:
~/Library/Application\Support/mecanto/mecanto.log -
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I’m
indifferent
Hello again,
This is what is in my log file. I have also sent this to support@mecanto.com but have not received a reply yet.
11:14:26:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
11:14:26:LOG_LEVEL_ERROR: Error opening MeCanto reg key for reading computer ID
11:15:35:LOG_LEVEL_INFO: Connecting to server
11:15:38:LOG_LEVEL_INFO: Got PC Server ID: 0xBD26A1D81AD95 on pcsrv1.mecanto.com:9090
11:15:39:LOG_LEVEL_INFO: Starting indexer
11:15:39:LOG_LEVEL_INFO: Failed loading remote store for user "dadosam@yahoo.com"
11:15:40:LOG_LEVEL_INFO: Sending update information to server
11:15:40:LOG_LEVEL_INFO:
11:15:40:LOG_LEVEL_INFO: Finished sending update information to server
11:16:43:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
11:17:52:LOG_LEVEL_INFO: Logging out
11:18:41:LOG_LEVEL_INFO: Connecting to server
11:18:44:LOG_LEVEL_INFO: Got PC Server ID: 0xDA695CFDA1F63 on pcsrv0.mecanto.com:9090
11:18:54:LOG_LEVEL_INFO: Logging out
11:19:15:LOG_LEVEL_INFO: MeCanto goes bye bye
11:19:41:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
11:19:41:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
11:19:41:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
11:19:41:LOG_LEVEL_CRITICAL: Indexer thread died
11:19:41:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
11:19:41:LOG_LEVEL_INFO: Indexer thread closing
11:19:42:LOG_LEVEL_INFO: MeCanto goes bye bye
11:19:49:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
11:19:49:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
11:19:49:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
11:19:49:LOG_LEVEL_CRITICAL: Indexer thread died
11:19:49:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
11:19:49:LOG_LEVEL_INFO: Indexer thread closing
11:19:50:LOG_LEVEL_INFO: MeCanto goes bye bye
11:20:42:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
11:20:42:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
11:20:42:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
11:20:42:LOG_LEVEL_CRITICAL: Indexer thread died
11:20:42:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
11:20:42:LOG_LEVEL_INFO: Indexer thread closing
11:20:43:LOG_LEVEL_INFO: MeCanto goes bye bye
11:28:51:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
11:28:52:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
11:28:52:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
11:28:52:LOG_LEVEL_CRITICAL: Indexer thread died
11:28:52:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
11:28:52:LOG_LEVEL_INFO: Indexer thread closing
11:28:53:LOG_LEVEL_INFO: MeCanto goes bye bye
11:31:49:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
11:31:49:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
11:31:49:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
11:31:49:LOG_LEVEL_CRITICAL: Indexer thread died
11:31:49:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
11:31:49:LOG_LEVEL_INFO: Indexer thread closing
11:31:50:LOG_LEVEL_INFO: MeCanto goes bye bye
11:36:41:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
11:36:41:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
11:36:41:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
11:36:41:LOG_LEVEL_CRITICAL: Indexer thread died
11:36:41:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
11:36:41:LOG_LEVEL_INFO: Indexer thread closing
11:36:42:LOG_LEVEL_INFO: MeCanto goes bye bye
11:31:28:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
11:31:29:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
11:31:29:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
11:31:29:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
11:31:29:LOG_LEVEL_INFO: Connecting to server
11:31:34:LOG_LEVEL_INFO: Got PC Server ID: 0xDCF319BA3646B on pcsrv0.mecanto.com:9090
11:31:34:LOG_LEVEL_CRITICAL: Indexer thread died
11:31:34:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
11:31:34:LOG_LEVEL_INFO: Indexer thread closing
11:31:35:LOG_LEVEL_INFO: MeCanto goes bye bye
17:29:00:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
17:29:01:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
17:29:01:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
17:29:01:LOG_LEVEL_CRITICAL: Indexer thread died
17:29:01:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
17:29:01:LOG_LEVEL_INFO: Indexer thread closing
17:29:02:LOG_LEVEL_INFO: MeCanto goes bye bye
17:54:35:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
17:54:35:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
17:54:35:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
17:54:35:LOG_LEVEL_CRITICAL: Indexer thread died
17:54:35:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
17:54:35:LOG_LEVEL_INFO: Indexer thread closing
17:54:36:LOG_LEVEL_INFO: MeCanto goes bye bye
16:32:54:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
16:32:56:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
16:32:56:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
16:32:56:LOG_LEVEL_CRITICAL: Indexer thread died
16:32:56:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
16:32:56:LOG_LEVEL_INFO: Indexer thread closing
16:32:57:LOG_LEVEL_INFO: MeCanto goes bye bye
07:01:14:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
07:01:14:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
07:01:14:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
07:01:14:LOG_LEVEL_CRITICAL: Indexer thread died
07:01:14:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
07:01:14:LOG_LEVEL_INFO: Indexer thread closing
07:01:15:LOG_LEVEL_INFO: MeCanto goes bye bye
22:39:45:LOG_LEVEL_INFO: Log initialized. MeCanto is waking up. (rev r5957)
22:39:45:LOG_LEVEL_INFO: Added new root: "/Volumes/myPassport/iTunes"
22:39:45:LOG_LEVEL_CRITICAL: Indexer received invalid new root command (for path"/Volumes/myPassport/iTunes/iTunes Music")
22:39:45:LOG_LEVEL_CRITICAL: Indexer thread died
22:39:45:LOG_LEVEL_CRITICAL: Unrecoverable error in PC Client
22:39:45:LOG_LEVEL_INFO: Indexer thread closing
22:39:46:LOG_LEVEL_INFO: MeCanto goes bye bye -
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