I’m frustrated

Why won't mecanto upload all my music?

Edit Subject

I'm using the PC application and have tried uploading music by individual folders as well as by my iTunes library and much (most) of my tracks are not uploading. Why is this?

4 people have
this question +1

Answered

I’m frustrated

0

Edit

Delete

Remove

Official

shay.fertig July 19, 2010 14:10

Same problem here.

Comment

good answer! good answer! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

Same problem here.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel
0

Edit

Delete

Remove

Official

Mario August 10, 2010 17:13

SAME PROBLEM

Comment

good answer! good answer! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

SAME PROBLEM

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel
EMPLOYEE
I’m happy

0

Edit

Delete

Remove

Official

Nell (Employee) August 12, 2010 06:48

MeCanto has limitations on track size and format. That might be your problem.

You can read about the track size here:
http://gs.mecanto.com/mecanto/topics/...

And about the formats here:
http://gs.mecanto.com/mecanto/topics/...

If the tracks that weren't uploaded have a "legal" size and format please write an email to support@mecanto.com including your MeCanto username and MeCanto PC Software (PCClient) log files (check out here how to find log files: http://gs.mecanto.com/mecanto/topics/... ).

Comment

good answer! good answer! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

MeCanto has limitations on track size and format. That might be your problem. You can read about the track size here: http://gs.mecanto.com/mecanto/topics/what_is_the_maximum_track_size_i_can_upload And about the formats here: http://gs.mecanto.com/mecanto/topics/what_file_formats_are_supported If the tracks that weren't uploaded have a "legal" size and format please write an email to support@mecanto.com including your MeCanto username and MeCanto PC Software (PCClient) log files (check out here how to find log files: http://gs.mecanto.com/mecanto/topics/how_do_i_find_the_pc_client_applications_log_files ).

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Chris Bujold April 11, 2011 15:40

Same problem. I have the 30 day trial account. Started uploading 14K+ tracks (all under 30MB each). For the first 3 days, uploading proceded just fine. On the fourth day I was adding some files to the folder on my PC. MeCanto started indexing from the beginning, then continued by uploading only the 7 new files I had just added. When I accessed my files from my Android client, only those 7 files were available. I tried removing the original folder from my MeCanto PC client, then adding it again. This time it found 91 files, then stopped. Why can't MeCanto see all my files? They're all MP3 files under 30MB.

good answer! good answer! (undo)
- view -1 more comments
- Viki (Official Rep) April 12, 2011 04:31
  
  For understanding your problem we need to look into your MeCanto log file. See a link below how to find and send this file.
  http://gs.mecanto.com/mecanto/topics/...
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

Same problem. I have the 30 day trial account. Started uploading 14K+ tracks (all under 30MB each). For the first 3 days, uploading proceded just fine. On the fourth day I was adding some files to the folder on my PC. MeCanto started indexing from the beginning, then continued by uploading only the 7 new files I had just added. When I accessed my files from my Android client, only those 7 files were available. I tried removing the original folder from my MeCanto PC client, then adding it again. This time it found 91 files, then stopped. Why can't MeCanto see all my files? They're all MP3 files under 30MB.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel
0

Edit

Delete

Remove

Official

Chris Bujold April 13, 2011 15:17

Viki,
I emailed the MeCanto log file to you a couple of days ago. Did you receive it?

Comment

good answer! good answer! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

Viki, I emailed the MeCanto log file to you a couple of days ago. Did you receive it?

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Yoav (Customer) April 20, 2011 09:04

Hi,
We checked your account and we can see you have about 14k tracks in it. Of them about 10k are already uploaded. So you should have no problem seeing them from the web or your mobile phone. There are about 4k tracks left to be uploaded.
Can you see and play the tracks from your phone or your web account?
Is the PC Client application still uploading tracks?
Can you send us a screenshot of what you seen in the PC Client application after you log in and wait a few minutes for the application to finish the indexing stage?

good answer! good answer! (undo)
- view -1 more comments
- Chris Bujold April 20, 2011 18:16
  
  Hi Yoav,
  
  Deleting the log on my PC seems to have solved the problem. I can now see all my files on the PC and handheld clients. The PC client also shows it is uploading the remaining files. I would have sent you the screen shot you requested, but the email you sent has 'No reply' in the address. Thanks to you and Viki for helping with this problem.
  -Chris
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

Hi, We checked your account and we can see you have about 14k tracks in it. Of them about 10k are already uploaded. So you should have no problem seeing them from the web or your mobile phone. There are about 4k tracks left to be uploaded. Can you see and play the tracks from your phone or your web account? Is the PC Client application still uploading tracks? Can you send us a screenshot of what you seen in the PC Client application after you log in and wait a few minutes for the application to finish the indexing stage?

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel
0

Edit

Delete

Remove

Official

nabingham September 04, 2011 15:16

I'm having this issue as well. I checked the size and format restrictions and also tried deleting the log. Mecanto gives me a thumbs up and says 29 tracks available online when I have ~5000 in iTunes.

Note: I have wayyy more than 29 tracks online when I visit Mecanto, but there are still many songs missing

Comment

good answer! good answer! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
What's the status of this question?

I'm having this issue as well. I checked the size and format restrictions and also tried deleting the log. Mecanto gives me a thumbs up and says 29 tracks available online when I have ~5000 in iTunes. Note: I have wayyy more than 29 tracks online when I visit Mecanto, but there are still many songs missing

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated
Cancel